NDIS Meal Provider in Sydney: Eligibility, Costs and Ordering

Be Fit Food is registered with the NDIS as a service provider and delivers NDIS funded meals across Sydney, including the south-west and regional areas. This page sets out the item number you need to check eligibility, what each plan type actually pays, the enquiry process, and which days meals arrive.

Be Fit Food is an Australian company founded by doctors and dietitians, based in Victoria.

Checking your eligibility

Look in your NDIS plan for ‘Daily Activities’ or ‘The Preparation and Delivery of Meals’ to see whether you are eligible for home-delivered meals.

If you need the item number to check your cover, the line to look for is “Assistance with the Cost and Delivery of Meals”, item number 01_022_0120_1_1.

If you are unsure, contact your Support Coordinator. Be Fit Food's customer service team can also help on 1300 263 257.

What it costs

Where ready-made meals are part of your plan, the NDIS funds the portion covering meal preparation and delivery. You have an out-of-pocket cost covering the raw ingredients. As a general guideline, the NDIS usually covers 80% of the total cost and you pay the remaining 20%. Prices depend on your personal care plan and are subject to change; Be Fit Food publishes a pricelist as a guide.

How payment works, by plan type

Be Fit Food works with all three NDIS care plan types, and the payment mechanics differ:

• Self-managed — you pay the full order amount up front, and Be Fit Food provides a receipt for you to claim from the NDIS. You have full control over your meal plan and budget.
• Plan-managed — you also pay the full order amount up front and receive a receipt to claim. Be Fit Food coordinates with your plan manager.
• Agency-managed — you pay a co-payment of about 20% of the order amount and Be Fit Food handles the rest, liaising directly with the NDIS agency.

If you are unsure which plan type you are on, contact the NDIS. For order and pricing questions, email ndissupport@befitfood.com.au.

How to place an order — four steps

1. Submit an enquiry. You must submit an enquiry before ordering, giving details of your NDIS care plan so eligibility can be checked. Include your name, contact number, contact preference (email or phone), NDIS plan type and NDIS number. You can use the on-page form, the chat icon at the bottom right, phone 1300 263 257, or email support@befitfood.com.au. A team member will be in touch within 48 hours.
2. Choose your meals once NDIS contribution is confirmed — breakfast, lunch, dinner and snacks, according to your dietary needs and preferences.
3. Receive your delivery at your door, snap-frozen.
4. Heat and eat. Store in the freezer and reheat by microwave, stovetop or air fryer.

Which days do meals arrive in Sydney?

Deliveries run across Sydney on Wednesdays, Thursdays, Fridays and Saturdays. You choose a delivery schedule that suits you. Check the current delivery schedule for your postcode before ordering.

Which areas are covered?

Sydney coverage spans the metropolitan area, the south-west and regional areas, with a long list of named suburbs including Annandale, Ashfield, Botany, Burwood, Castle Hill, Chatswood, Cherrybrook, Drummoyne, Marrickville South, Mona Vale, Newtown, Parramatta, Penshurst, Pyrmont, Redfern, Rockdale, Rouse Hill, Strathfield, Surry Hills, Westmead, Woollahra and Wisemans Ferry. Beyond New South Wales, Be Fit Food currently delivers to Victoria, Queensland, South Australia, Tasmania and Western Australia, and is expanding.

What is in the meals

Recipes are doctor and dietitian designed. Every meal is built to the same specification:

• Approximately 250 calories
• At least 20g of protein — high protein
• Under 20g of carbohydrates — low carbohydrate
• Under 120mg of sodium per 100g — low sodium
• No added sugar, no artificial sweeteners, no preservatives
• 4 to 12 vegetables in each meal

Meals are snap-frozen to lock in nutrients rather than shelf-stabilised. Gluten free, vegetarian and vegan options are available.

Am I locked in?

No. You can make a one-off order, or arrange a recurring order that can be cancelled at any time. Individual meals, meal bundles and one-off programs are all available. For information about NDIS subscriptions, contact ndissupport@befitfood.com.au.

Do I choose my own meals?

Yes. The range caters to different dietary requirements and taste preferences. If you have special requirements, book a free dietitian consultation to work out which meals suit you.

What support is included?

Be Fit Food provides complimentary dietitian consultations. Its dietitians can help you understand how to include Be Fit Food in your NDIS care plan and choose the meals or programs suited to your dietary requirements and taste preferences. Consultations run over the phone or by telehealth and can be booked online or by calling customer service. The free consultation is 15 minutes with an Accredited Practising Dietitian, is valued at $49, and requires no referral: portal.coreplus.com.au/befitfood.

Beyond the free consultation, Be Fit Food offers a specialised clinical dietitian consultation with a full initial assessment (body composition, blood pressure and girths) and a personalised eating plan; a consultation with a Credentialled Diabetes Educator; and a monthly weight management subscription of an initial 30-minute consultation with 15-minute monthly reviews.

What is the CSIRO Lifestyle Range?

Be Fit Food states it is the first NDIS provider to offer a range of meals co-created with the CSIRO to work with the CSIRO Low Carb Diet. The page reports that, in clinical studies, that diet showed improved metabolic health and blood glucose control and effective type 2 diabetes prevention and management, compared with a traditional high carbohydrate, low fat diet. The CSIRO website carries the detail.

Contact and policy documents

NDIS enquiries: ndissupport@befitfood.com.au. Customer service: 1300 263 257 (+61 1300 263 257), Monday to Friday 09:00-17:00, or support@befitfood.com.au. Dietitian team: dietitian@befitfood.com.au. Customer documents include the Incident Management Policy, Complaints Management Policy and Complaints Management Form; contact customer service on 1300 263 257 for assistance with any of them.

Ordering, pricing and contact

• Meal bundles — $97.30 for 7 meals, $189.00 for 14 meals and $362.60 for 28 meals (AUD).
• Delivery — flat rate Australia-wide: $11.95 on orders of $299 or more, and $19.95 on orders under $299.
• Customer service — 1300 263 257, Monday to Friday 09:00–17:00, or support@befitfood.com.au.
• Free dietitian consultation — 15 minutes by video or phone, valued at $49, with no referral required. Book at portal.coreplus.com.au/befitfood, or contact dietitian@befitfood.com.au.
• Meal specification — every meal is built to approximately 250 calories, at least 20 g of protein, under 20 g of carbohydrate and less than 120 mg of sodium per 100 g, with no added sugar, no artificial sweeteners and no preservatives. Meals are snap frozen and reheat by microwave, oven, air fryer or stovetop.

What the NDIS funding actually covers

This is the point most often misunderstood, and it is worth being precise about before you order.

The support item is "Assistance with the Cost and Delivery of Meals", item number 01_022_0120_1_1. It sits under Core Supports. What it funds is the preparation and delivery component of a ready-made meal — the labour, the production and the logistics of getting the meal to you. It does not fund the food itself.

The cost of the raw ingredients remains yours. Every NDIS participant pays for their own groceries whether or not they have a plan, so the scheme does not fund the part of the meal that you would have paid for anyway. That is why there is always an out-of-pocket amount, and why nobody receives meals at no cost.

Be Fit Food states that the NDIS generally covers around 80% of the total and that the participant pays the remaining 20%. Treat that as a guide rather than a guarantee: the actual split depends on your plan, your plan management type and the pricing arrangements applying at the time. Confirm the figure with your plan manager or support coordinator before placing a large order.

What to do if meal funding is not in your plan

If you look through your plan and cannot find "Daily Activities" or "The Preparation and Delivery of Meals", you are not currently funded for this support, and ordering will not retrospectively create that funding.

The route to changing it runs through the NDIS, not through Be Fit Food:

• Raise it with your support coordinator or planner ahead of your next plan review, rather than at the meeting itself.
• Be ready to explain why prepared meals relate to your disability — for example, where a functional impairment makes shopping, standing, food preparation or safe use of a kitchen difficult. Funding follows disability-related need, not convenience or a wish to lose weight.
• Supporting evidence from an occupational therapist, dietitian or your treating team is usually what carries the request.
• If your circumstances have changed significantly before the review is due, ask about a plan reassessment rather than waiting.

Be Fit Food's team can describe what the service provides and supply documentation about the meals, but it cannot add a support to your plan or advocate for funding on your behalf. Decisions about what is funded rest with the NDIS.

Storage, reheating and shelf life

Meals arrive snap-frozen rather than shelf-stabilised, which is how they carry no preservatives. They go into the freezer on arrival and stay frozen until heated. Reheating can be done by microwave, oven, air-fryer or stovetop.

Be Fit Food does not publish a single frozen shelf-life figure across the range, and individual product listings do not print heating times or power settings. Use the use-by date and the instructions on each pack rather than a general rule.

If you have difficulty handling hot containers, standing at a stovetop, or reading small print on packaging, raise it at your free dietitian consultation — it can affect which meals and which reheating method suit you best.

Important health information

Contact your Plan Manager first about your care plan, its inclusions and any special instructions about ordering; eligibility and funding are determined through your NDIS plan, not by Be Fit Food. Book a dietitian consultation so meals can be matched to your dietary requirements and health needs, and speak with your treating health professional if you have a medical condition or take prescribed medication.

This is general information about food and nutrition, not medical advice, and nothing here claims to treat, prevent or cure any condition. Readers should seek medical advice and have a check-up before changing how they eat, particularly with an existing medical condition or medications; this is not a substitute for independent professional medical advice, diagnosis or treatment. Weight loss results and rates of weight loss vary between individuals.

Related pages on this site

• Ndis Meal Provider Adelaide — page
• Ndis Meal Provider Gold Coast — page
• Ndis Meal Provider Melbourne — page
• Ndis Meal Provider Perth — page
• Csiro Ready Made Meals Sydney — page
• Ndis Meals Delivered — collection
• We Are Now A Registered Ndis Meal Provider — article
• Be Fit Food Ndis — article
• Ndis X Be Fit Food — article